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Help & Support

Frequently
Asked Questions

Everything You Need to Know

Answers to the questions we're asked most about memberships, the club, classes and personal training.

What memberships do you offer?

We offer a Day Pass (£22 per visit, available 9am – 5pm, Monday to Friday), a Monthly Membership (£75 per month, no tie-in) and an Annual Membership (£750 per year — 12 months for the price of 10). See our Memberships page for full details.

What is included in my membership?

Monthly and annual memberships include unlimited gym floor access, monthly class credits, access to our private single-person infrared sauna pods, use of the SOMA Reset Lounge and the SOMA app. Day Passes include gym floor access only.

How do I join?

You can join online in a few minutes — choose your membership on our online joining page. If you'd like to see the club first, book a free tour.

Can I look around before I join?

Of course. Our tours are relaxed, no-pressure walkthroughs of the facility, giving you the chance to meet the team and ask any questions. Book a free tour online.

How old do I need to be to join?

Membership is open to individuals aged 16 and over. Members aged 16–17 must provide written consent from a parent or legal guardian before using the facility.

How is my membership paid?

Monthly membership fees are collected by direct debit or card on the same date each month. Annual memberships are paid upfront for 12 months.

Can I share my membership with someone else?

No — membership is personal and non-transferable, and your access credentials must not be shared with or used by anyone else.

Can I cancel my monthly membership?

Yes. Monthly memberships have no minimum term and can be cancelled at any time by giving 30 days' written notice by email to hello@somaclub.co.uk. You keep access for the remainder of your paid period.

Can I freeze my membership?

Yes. You can freeze your membership for up to 3 months in any 12-month period. Freeze requests must be made by email with at least 7 days' notice. Billing is paused for the freeze period and your end date is extended accordingly.

Can I get a refund on an annual membership?

Annual memberships are paid in full and are non-refundable. In exceptional circumstances (for example, a serious medical condition), we may at our discretion offer a partial refund or a transfer of the remaining value. See our Terms & Conditions for full details.

What are your opening hours?

SOMA is open 5am – 11pm, seven days a week. Hours may change on public holidays or for maintenance, and we'll always give reasonable notice of any planned closures. Day passes can be used 9am – 5pm, Monday to Friday.

Where are you and is there parking?

You'll find us at Unit 5, Bourton Link, Bourton Industrial Estate, Bourton-on-the-Water, GL54 2HQ (what3words: ///puppy.thread.stood). When turning in from the Fosse Way, take a left at the roundabout, continue past Travis Perkins, then take an immediate left — you'll see the SOMA sign. There is ample free parking on the estate.

Is the sauna included and how do I book it?

Yes — all monthly and annual memberships include our private single-person infrared sauna pods. They're bookable through the SOMA app, with sessions of up to 45 minutes per booking. Please shower before use, and check with a doctor first if you have a medical condition that may be affected by heat.

What is the Reset Lounge?

The Reset Lounge is our members-only space to work, relax or catch up between sessions, with great coffee, comfortable seating and WiFi.

What classes do you run?

Our coach-led timetable includes Soma ROX, Soma Strength, Soma Circuits, Soma Spin, Bootcamp, Kettlebells and Core, Pilates, and Vinyasa and Yin Yoga. See the Classes page for the weekly timetable and class descriptions.

Are classes suitable for beginners?

Yes. Our classes are designed to support all fitness levels, whether you're just getting started or looking to push your training further.

How do I book a class?

Classes are booked through the SOMA app or our online timetable. Members receive class credits each month; non-members are welcome to drop in by purchasing a credit pack.

How do I book personal training?

Download the SOMA Club app, buy a PT credit pack that suits how often you'd like to train, then pick your preferred trainer, date and time. PT credits never expire. Meet our trainers on the Personal Training page.

How can I get in touch?

Email us at hello@somaclub.co.uk, call 01451 543199, or send an enquiry online.

We're Happy to Help

Drop us an email or send an enquiry and a member of the team will get back to you.